Smart Transport

Government to refund rail and coach Christmas travel

The Department for Transport (DfT) will provide cash refunds for all domestic rail and coach tickets that the public may have booked for the previous Christmas travel window.

Any tickets bought for travel between December 23 and 27, that were purchased before the change in regulations on December 19, will be eligible for the refund.

This will apply to journeys in England booked on or after November 24, when the Christmas travel window was announced.

There was previously a five-day travel window for people in England to visit up to three families during the Christmas break.

However, this was cancelled entirely for those areas under Tier 4 Covid-19 restrictions. For those in lower tiers, visiting up to three other households is now limited to a 24-hour period on December 25.

The DfT said it recognises that many people will have booked their coach and rail tickets in advance based on previous Government advice.

Operators will be able to issue refunds immediately and “passengers should check the website of their operator for how to claim”.

Transport Secretary Grant Shapps said: “It is imperative that we all follow the new measures and play our part in tackling this virus, protecting others and safeguarding our NHS

“If you booked a coach or rail journey between 23 and 27 December, you are entitled to a cash refund.

“This ensures no one is left out of pocket for doing the right thing – staying home in tier 4, and elsewhere staying local and only meeting your Christmas bubble on Christmas day."

Watch now: Connecting Policy To Solutions Virtual Conference 2021

Smart Transport Conference returned on June 8th & 9th, to facilitate pivotal discussions on the future of transport. 

The UK’s most senior public and private sector transport leaders discussed the impact of Covid-19, achieving the Government’s decarbonisation ambitions, the need for more efficient living and better health, and much more.

Keynote speakers included: 

Kwasi Kwarteng, secretary of state at the Department for Business, Energy and Industrial Strategy (BEIS), who spoke on BEIS's approach to decarbonising transport, particularly the electrification of the vehicle industry

Keith Williams, co-author of the Williams-Shapps Plan for Rail, who spoke on rail’s role in integrated transport, decarbonisation and innovation.

Rachel Maclean, parliamentary under-secretary of state at the Department for Transport, who discussed the future of transport and its pivotal role in a ‘green recovery’ from the pandemic.


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