Smart Transport

Government to refund rail and coach Christmas travel

The Department for Transport (DfT) will provide cash refunds for all domestic rail and coach tickets that the public may have booked for the previous Christmas travel window.

Any tickets bought for travel between December 23 and 27, that were purchased before the change in regulations on December 19, will be eligible for the refund.

This will apply to journeys in England booked on or after November 24, when the Christmas travel window was announced.

There was previously a five-day travel window for people in England to visit up to three families during the Christmas break.

However, this was cancelled entirely for those areas under Tier 4 Covid-19 restrictions. For those in lower tiers, visiting up to three other households is now limited to a 24-hour period on December 25.

The DfT said it recognises that many people will have booked their coach and rail tickets in advance based on previous Government advice.

Operators will be able to issue refunds immediately and “passengers should check the website of their operator for how to claim”.

Transport Secretary Grant Shapps said: “It is imperative that we all follow the new measures and play our part in tackling this virus, protecting others and safeguarding our NHS

“If you booked a coach or rail journey between 23 and 27 December, you are entitled to a cash refund.

“This ensures no one is left out of pocket for doing the right thing – staying home in tier 4, and elsewhere staying local and only meeting your Christmas bubble on Christmas day."

 Transport Minister Rachel Maclean

Virtual Smart Transport Conference 2020 presentations available to view now

After three packed days of content the first Virtual Smart Transport Conference has come to a close, but delegates can now gain free access to rewatch all the presentations during the show.

How to watch the presentations

Videos can be accessed by heading to the Agenda & Live Stream section of the Virtual Smart Transport Conference event website and choosing sessions to watch from across the three days.

The event featured thought leadership presentations from over 45 key stakeholders from the public and private sector, with opening statements from transport minister Rachel Maclean (pictured) and Mayor for Greater Manchester Combined Authority Andy Burnham.

Watch now

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