Smart Transport

AA launches EV Support Service

The AA has launched a new EV Support Service designed to aid the growing electric vehicle charging infrastructure in the UK.

The new service will roll out a dedicated support package for several operators in the domestic, workplace and public charging environments.

This is in addition to contact centre staff to provide EV drivers with support at the end of the phone, as well as the potential for field-based technician options to maintain the country’s growing EV infrastructure.

The launch of the EV Support Service follows on from The AA's new whitepaper that examines the current usage of and attitudes towards electric vehicles, alternative fuels and the wider regulatory picture.

Dean Hedger, AA EV new business development manager, said: “We have a deep and continued commitment to ensuring the availability of both the expertise and technology to meet the needs of fleets and drivers throughout their vehicle lifecycle.

“With more EVs on UK roads, it is important that we deliver a service that ensures excellent driver experience, for new users and EVangelists alike.”

Hedger said the EV Support Service builds on The AA’s existing capability across the business, including having the largest group of EV Level 2 trained technicians in the UK.

One third of the AA Prestige garage network is already EV capable, most of The AA’s company cars are already EVs or plug-in hybrids, and AA Drivetech provides specific EV driver training. Hedger said: “The logical next step is ensuring we can support the infrastructure accompanying EV vehicle adoption.”

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